Bronx

Monroe College's Bronx campus is an ideal urban campus located in the bustling Fordham section.

New Rochelle

Located in downtown New Rochelle, the Monroe College New Rochelle campus is nestled in a diverse, thriving suburban community in Westchester County.

St. Lucia

The scenic Monroe College St. Lucia campus in Barnard Hill Castries on the Caribbean island of St. Lucia combines the best of many worlds.

Queens

Monroe's Queens Extension Center is located in the heart of downtown Flushing, a vibrant and ethnically mixed district of Queens.

  • Director, Academic Technology

    Reports to:  Assistant Vice President of Academic Affairs

    Summary:  The Director is a senior academic/administrative manager and primary advocate for the Academic Technology department. The Director is accountable for the implementation of the management of the department.  The Director must create a positive work environment within the department and engender the confidence and cooperation of faculty, staff, and students.

    Core responsibilities:  The Director is responsible for supporting online and onsite faculty in Blackboard (Learning Management System), as well as attending to the following key priorities:

    Priority 1:  Overall quality of student and faculty experience

    • Ensure quality of student learning and faculty instruction
    • Guarantee coaching and mentoring of faculty, staff and students

    Priority 2:  Health of the department as measured by

    • Satisfaction surveys
    • Certification outcomes

    Priority 3:  Use of data to monitor progress, to intervene and to improve faculty interaction with Blackboard

    • Provide timely attendance reporting to improve quality and outcomes of the faculty
    • Use early alerts (courses-to-watch) and review grade books, as required to intervene, correct, and improve performance
    • Audit and monitor grade books at the beginning, middle and end of semester

    Priority 4:  Effective and efficient management

    • Provide direct and efficient management of workshops and trainings
    • Deploy all resources wisely

    Other duties

    • Assist and provide backup to the Assistant Vice President for Academic Affairs
    • Provide technical assistance to onsite and online faculty via telephone or face-to-face
    • Facilitate onsite and online faculty trainings
    • Ensure that online weekly attendance is compliant
    • Interview, develop and evaluate administrative staff
    • Monitor and evaluate online faculty attendance
    • Monitor new online faculty (courses-to-watch)
    • Distribute and review grade book requests
    • Schedule and facilitate student Blackboard orientations
    • Coordinate, prepare and organize proctored midterm and final exams
    • Track weekly Discussion Forum and Login reports
    • Update online faculty and student semester calendars
    • Prepares reports, as needed
    • Monitor and update documents for MyMonroe
    • Develop instructional material and reference manuals (guides) for faculty and students
    • Update student guide (semester)
    • Update Start Here Folder Items in Blackboard (semester)
    • Coordinate and monitor Part-Time Payroll
    • Retrieve requested instructor evaluations
    • Attend College functions including Award Dinners and graduation events
    • Contribute to the successful achievement of College goals and objectives and provide support to College-wide academic initiatives as deemed necessary by the Assistant Vice President for Academic Affairs

    Qualifications:  This position requires a master’s degree.  Directors are appointed for their commitment to students, knowledge and expertise of the subject discipline, administrative abilities, professional judgment, leadership qualities, and collegiality.  The Director must be able to effectively and efficiently manage the external relations of their department or program(s) within both the College and the broader community.  To that end, the Director provides academic and educational leadership through the exercise of honesty, integrity, flexibility, sensitivity, and decisiveness.  

    Send resumes to hrnr@monroecollege.edu or fax to Human Resource Department 914.632.5457 – No phone calls please

    Admissions Advisor

    ROLE OVERVIEW

    Monroe College is seeking a dynamic, energetic and creative individual to bring our Admissions Advising to the next level in a period of rapid change.  The Admissions Advisor will report to an Assistant Director of Admissions and be responsible for establishing and executing a multi-faceted recruiting strategy that takes into account potential students, guidance counselors and parents.  Some counselors may have a portfolio that includes institutions or organizations.

     Admissions Advisors are provided extensive training and coaching throughout their career so that they are able to develop both personally and professionally. 

    Candidates should enjoy working in a dynamic and innovative team approach to college recruitment and be goal oriented, organized, and capable of thinking strategically.  Candidates must possess a Bachelor's or Master's degree and have strong communication skills. 

    RESPONSIBILITIES

    • Develop and implement effective outreach strategies and partnerships to support enrollment objectives
    • Design and deliver presentations to groups of prospective students at college fairs, high schools, corporations and other events
    • Liaise with internal and external groups that take part in the admissions process, such as financial aid, marketing, student services and academics
    • Evaluate candidate applications to ensure admissions standards are met
    • Assist applicants through the admission process, collecting documents and reviewing applications and transcripts
    • Provide complete support and follow-up to students and parents via phone, letters and email
    • Partner with Academics, Financial Aid and Student Services within Monroe College to successfully complete registrations

    REQUIRED KNOWLEDGE/SKILLS/EXPERIENCE

    • Bachelor’s degree (Masters preferred)
    • Superb oral and written communication skills with a proven ability communicating with and influencing a wide range of audiences
    • Ability to work effectively both independently and as part of a team
    • Excellent listening skills and the ability to build rapport with diverse groups
    • Excellent organizational skills
    • Strong attention to detail
    • Solid technical skills including Microsoft Office
    • Valid driver’s license

    PREFERRED KNOWLEDGE/SKILLS/EXPERIENCE

    • Knowledge of  Salesforce or other  Customer Relationship Management software (CRM)
    • Prior success working in a goal and metrics driven environment
    • Previous sales, recruitment firm and other metric driven work experience will be considered
    • A graduate of Monroe College is a plus

    Send resumes to hrnr@monroecollege.edu or fax to Human Resource Department 914.632.5457 – No phone calls please.

    Director of Residence Life

    ROLE OVERVIEW

    The Director of Residence Life is the chief housing officer at Monroe College.  The Director is responsible for providing leadership and direction for a growing, student-centered Residence Life program that supports student academic success.  This is a 12-month position with on-campus housing.

    RESPONSIBILITIES

    • Establishes goals and objectives for housing programs and personnel.
    • Selects, trains, and supervises Residence Directors and Residence Assistants.
    • Designs and implements the housing application processes, including interviews and assignments for all housing applicants.
    • Manages all operational and budgetary aspects of the department.
    • Manages and monitors Student Information Database (Datatel College Software System)
    • Manages residence life judicial issues.
    • Works closely with Admissions, Student Services, Food Services, Public Safety, Finance, Academics, Facilities, and Health and Wellness to ensure a holistic approach to residential development.

    REQUIRED KNOWLEDGE/SKILLS/EXPERIENCE

    • Master’s degree in Student Personnel Administration, Student Development, Business Administration or related field.
    • A minimum of six years’ experience in a supervisory residence hall position in a higher education atmosphere.
    • Proficiency in computer skills including MS Word, Excel, databases, electronic communication, web based applications, specifically in the “housing module” in the Datatel College Software System.

    REMUNERATION

    • Competitive salary and benefits
    • On-campus apartment

    Send resumes to hrnr@monroecollege.edu or fax to Human Resource Department 914.632.5457 – No phone calls please.

    Desktop Support Analyst

    RESPONSIBILITIES:

    • Imaging computers and setting up IT equipment for new hires, which includes desktops, laptops, phones, and peripherals.
    • Troubleshoot hardware and software problem with Windows based PC's either on-site at customer's location or remotely from office using Microsoft's SCCM.
    • Supporting and trouble-shooting office network and local printers and scanners.
    • Flexibility to work different shifts including weekends for end user & classroom support and IT projects.
    • Lifting and moving moderately heavy objects, such as computers, peripherals, and other equipment
    • Installing and troubleshooting VPN connectivity issues.
    • Ability to create msi packages and vbscripts.
    • Understanding of registry editor and local group policy settings.
    • Video conference support (laptop/projector setups).
    • Familiarity with using ticketing systems.

    KNOWLEDGE/SKILLS/EXPERIENCE:

    • 1-5 years of experience troubleshooting and resolving desktop issues in a corporate environment (MS Windows 7/10).
    • 2-3 Years strong experience in SCCM
    • Ability to create custom WIM Images, task sequences on SCCM
    • Able to create various reports on SCCM
    • Ability to create task/collections as well as update and perform troubleshooting of distribution point issues for package deployments
    • Experience working and troubleshooting Dell and HP laser printers
    • Ability to replace and upgrade components on desktops, laptops and servers.
    • Familiarity with Windows command-line to perform basic troubleshooting steps
    • MSI packaging and vbscript experience.
    • Experience working with computer imaging tools such as Acronis and Ghost.
    • Familiarity with Active Directory, Group Policies, RDP
    • Excellent communication and customer service skills
    • Ability to demonstrate strong problem solving skills.
    • Work well in a small team environment.

    Education:

    College degree: BS in computer science or information systems.

    Job Type: Full-time